Simply navigate to https://NepentheHomeowners.ConnectResident.com/ and register.
1) Click the “Login” button in the upper right-hand corner of the homepage.
2) Select “Create Account” and enter the requested information. A verification code will be sent to your email address. You will need to enter this code and create a password to complete your registration.
3) Enter your property’s account number or property address when prompted.
There’s a lot you can do once on the portal, but if you select to submit a work order, it will automatically populate in the same software used by the office staff. When it is emailed to the vendor, you will receive a notification. When we receive a proposal from the vendor, you will receive another email notification. You’ll receive another email when the Board approves the work and so on to completion.
The great advantage in using the Connect Resident Portal, is that you are using the same software that staff uses in their day to day operations.
Once on the portal, you can also view account balance and transaction history, access important association forms and documents, find answers to 200+ association-related questions, contact the management team, opt-in for electronic delivery of documents, update your mailing address and view community news and events.
If you have an after-hours property emergency, please call First Service Residential's Customer Care Line at (800) 428-5588.
Mon - Fri: 9:00 am-6:00 pm.
Sat & Sun: 10:00am-2:00pm